Get in Touch with Our Gaming Community
Whether you need game support, have partnership ideas, or just want to chat about your latest gaming session – we're here and ready to connect with fellow gaming enthusiasts.
Reach Our Team
Player Support & Game Questions
Having trouble with a game or need help navigating our platform? Our player support team knows the ins and outs of every slot, table game, and tournament feature.
Email: contact@golvenix.com
Response Time: Usually within 6 hours during business days
Partnership & Business Inquiries
Interested in collaborating or exploring business opportunities? We love connecting with game developers, content creators, and entertainment industry partners.
Email: contact@golvenix.com
Response Time: 1-2 business days for partnership discussions
Technical Issues & Bug Reports
Found a glitch or experiencing technical difficulties? Our development team appreciates detailed bug reports and works quickly to resolve platform issues.
Email: contact@golvenix.com
Response Time: Critical issues addressed within 4 hours
Support Availability
- Monday - Friday: 8:00 AM - 8:00 PM EST
- Saturday: 10:00 AM - 6:00 PM EST
- Sunday: 12:00 PM - 6:00 PM EST
- After Hours: Email responses within 24 hours
Send Us a Message
Community Management
Our community team manages tournaments, organizes special events, and keeps the social aspects of gaming fun and engaging. They also handle player feedback about game features and community suggestions.
Game Development
Behind every spinning reel and card deal is our development team. They're always working on new game releases planned for October 2025 and early 2026, plus improving existing favorites based on player input.
Platform Operations
These are the folks who keep everything running smoothly – from server maintenance to ensuring fair play mechanics. If you're experiencing loading issues or gameplay inconsistencies, they want to know about it.
Player Relations
More than just support – our player relations team builds lasting connections with our gaming community. They handle VIP player experiences, special recognition programs, and personalized gaming recommendations.
What Happens After You Contact Us?
We take every message seriously, whether you're reporting a bug in our newest slot release or proposing a partnership idea. Here's what you can expect:
Immediate Confirmation: You'll receive an automated reply confirming we got your message, along with a reference number for tracking.
Personal Response: A real person from the appropriate team will review your inquiry and respond with specific information or solutions.
Follow-up Support: For technical issues or complex questions, we'll check back to make sure everything was resolved to your satisfaction.
Remember: Golvenix is an entertainment-only social casino platform. We don't offer real money gambling, and all our games are designed for players 18 and older seeking fun, social gaming experiences.